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PL/SQL
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PL/SQL is Oracle's procedural extension to SQL for database programming, stored procedures, functions, packages, triggers, and data-processing logic inside Oracle Database environments. Additional Resources:
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Bitbucket
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Bitbucket is Atlassian's Git repository management platform for branch and revision management, pull requests, code review, and repository workflows that integrate closely with Jira work items. Additional Resources:
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DITA - Darwin Information Typing Architecture
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DITA is an XML-based architecture for topic-based, structured authoring, content reuse, and technical-information delivery.
- Relevant to technical writing because it supports reusable topics, maps, conditional publishing, controlled information typing, and consistent enterprise documentation.
- It belongs here as a core structured-authoring capability and also under governance / standards.
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Web Content Accessibility Guidelines (WCAG)
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The Web Content Accessibility Guidelines (WCAG) are W3C accessibility guidelines for making web content more accessible to people with disabilities.
- Relevant to technical writing because web help, knowledge-base articles, embedded media alternatives, and developer documentation must often meet accessibility expectations.
- It is retained as a limited accessibility-authoring exception and remains under Content Governance, Standards & Compliance.
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ISO 30401 - Knowledge Management Systems
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ISO 30401 is the ISO management-system standard for establishing, maintaining, reviewing, and improving organizational knowledge management. It fits content governance because it connects knowledge lifecycle, governance, process discipline, and continuous improvement for organizations that rely on managed expertise and reusable content.
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Microsoft Teams
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Microsoft Teams is Microsoft's collaboration, chat, meeting, calling, and teamwork platform for communication, file sharing, channels, webinars, and Microsoft 365-connected collaboration. Additional Resources:
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Adobe Lightroom
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Adobe Lightroom is Adobe's photo editing, organization, and batch-processing application for professional image workflows. It supports content-development and visual-design work where consistent photography, image correction, and media libraries matter. Additional Resources:
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Sublime Text
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Sublime Text is a fast, extensible text and code editor used for web development, markup editing, scripting, search, project navigation, and lightweight coding workflows. Additional Resources:
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Webex
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Webex is Cisco's collaboration suite for meetings, webinars, calling, events, and hybrid work experiences.
It belongs in technical training because Webex Meetings, Webex Webinars, and Webex Training support live demonstrations, interactive virtual classrooms, audience engagement, recordings, and scalable session delivery.
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MS MapPoint
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Microsoft MapPoint is a discontinued software program and service created by Microsoft that allows users to view, edit and integrate maps. The software and technology are designed to facilitate the geographical visualization and analysis of either included data or custom data.
Knowledge of it is useful for maintaining historical systems, understanding older file formats, or migrating legacy content and workflows.
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WAI-ARIA
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WAI-ARIA is W3C guidance for making dynamic web content and custom interface components accessible.
It matters to documentation and UX content where roles, states, names, labels, and assistive-technology semantics must be explained or validated.
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ReadyTalk
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LibreOffice
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LibreOffice is an authoring, publishing, or documentation tool used to create, edit, manage, or deliver professional content.
It is commonly used to create, edit, publish, review, or maintain professional documentation and learning content.
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SQL
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SQL is the standard query language for relational databases, used to define schemas, query data, join tables, aggregate results, update records, and support reporting or application data access. Additional Resources:
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Apache Subversion (SVN)
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Apache Subversion (SVN) is an open-source centralized version control system used to manage repositories, revisions, branches, tags, and controlled changes to source code, documentation, and other project files.
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Testuff
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Zendesk Guide
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Zendesk Guide is Zendesk's help-center and self-service knowledge product for authoring, organizing, publishing, and maintaining support articles.
It is a useful KM/help-center platform because it turns support knowledge into searchable customer and agent-facing content with permissions, workflows, AI, and ticket-deflection use cases.
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RingCentral RingEX
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RingCentral RingEX is RingCentral's unified communications platform for business calling, messaging, video meetings, team collaboration, and communications administration. It supports cloud-based communications across distributed teams and enterprise business workflows. RingCentral RingEX belongs under Collaboration, Conferencing & Communication Tools because it represents a current UCaaS-style platform for voice, messaging, and meetings. Additional Resources:
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Adobe After Effects
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Adobe After Effects is Adobe's motion graphics, animation, and visual-effects application for compositing and animated media. It supports learning media, explainers, branded video, and graphic-design workflows that need movement or visual polish beyond basic video editing. Additional Resources:
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Sketch
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Sketch is a professional design toolkit for digital product design, interface layouts, interactive prototypes, design systems, collaboration, and developer handoff.
It remains relevant in Skill 32 as a current UI/UX and prototyping platform, though Figma is prioritized as the broader current enterprise standard.
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Five9
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Five9 is a cloud contact-center platform for inbound, outbound, blended, and omnichannel customer interactions. It supports customer-service operations, agent workflows, routing, reporting, workforce engagement, and customer-experience management. Five9 belongs under CRM & Customer Engagement Platforms because it is a customer engagement and contact-center platform. Additional Resources:
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xAPI / Experience API
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xAPI, also known as Experience API, is a learning technology standard for recording learning experiences across systems, simulations, mobile learning, informal learning, and other activities.
It works with a Learning Record Store (LRS) and is important for modern learning analytics beyond traditional SCORM course completion data.
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FedRAMP
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FedRAMP is the U.S. governmentwide program for standardized security assessment and authorization of cloud products and services.
It affects cloud security documentation, system security plans, control implementation evidence, policies, procedures, continuous monitoring, and authorization packages.
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PowerShell
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PowerShell is Microsoft's cross-platform task automation solution, combining a command-line shell, scripting language, configuration framework, and object-based pipeline for Windows, server, cloud, and administration automation. Additional Resources:
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Adobe Firefly
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Adobe Firefly is Adobe's generative AI creative platform for producing and editing images, video, audio, vectors, text effects, and other media through prompt-based workflows. It belongs in Adobe, AI, graphic design, and content development because it supports professional creative ideation and production inside the Adobe ecosystem. Additional Resources:
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Articulate Presenter
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Articulate Presenter is the presentation-to-eLearning authoring component of the classic Articulate Studio family. The clearer name distinguishes it from Adobe Presenter and preserves its legacy value for PowerPoint-based training content, narration, and LMS publishing workflows.
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Dublin Core Metadata Element Set (ISO 15836)
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The Dublin Core Metadata Element Set is a compact metadata standard for describing digital and physical resources. As ISO 15836, it supports resource discovery, interoperability, taxonomy design, information architecture, and content governance practices that depend on consistent metadata. Additional Resources:
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DITA Open Toolkit (DITA-OT)
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DITA Open Toolkit (DITA-OT) is an open-source publishing engine for content authored in the Darwin Information Typing Architecture.
- Relevant to technical writing for transforming DITA source into HTML, PDF, Markdown, Help, and other publishing outputs.
- It supports docs-as-code and structured-authoring workflows where writers manage source content and publishing pipelines.
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Adobe Audition
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Adobe Audition is Adobe's audio recording, editing, restoration, and mixing application. It supports narration cleanup, podcast-style production, video sound workflows, and training-media audio where clear spoken content is important.
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MS Publisher
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Microsoft Publisher is Microsoft's desktop publishing application for page layouts, flyers, brochures, newsletters, and simple publication design. It is retained as a lower-priority Microsoft Office-era publishing skill. Additional Resources:
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DITAworks
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DITAworks is a DITA-focused technical documentation platform associated with structured authoring, content management, and technical-documentation delivery.
- Relevant to technical writing for DITA-based documentation, topic reuse, structured content, and documentation lifecycle support.
- It should remain grouped with the structured-authoring and CCMS tools.
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MS Visual Interdev
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Microsoft Visual InterDev, part of MicrosoftVisualStudio 97 and 6.0, is an IDE used to create web applications using Microsoft Active Server Pages (ASP) technologies. It has code completion,databaseserver management tools, and an integrated debugger.
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PDF/UA - ISO 14289
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PDF/UA, ISO 14289, defines accessibility requirements for PDF documents and PDF-reading applications.
It affects tagged PDFs, reading order, headings, lists, tables, alternative text, form fields, metadata, and validation evidence for accessible documents.
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Skype
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Skype is a communication, collaboration, meeting, or knowledge-management tool used to support team workflows.
It is commonly used to coordinate communication, meetings, projects, knowledge sharing, or team workflows.
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Notepad++
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Notepad++ is a lightweight Windows text and code editor used for HTML, CSS, JavaScript, XML, PHP, configuration files, search/replace, and quick code edits. Additional Resources:
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