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Transact-SQL
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Transact-SQL is Microsoft's extension to SQL for SQL Server and Azure SQL, used for stored procedures, functions, variables, control-of-flow logic, data manipulation, and database programming. Additional Resources:
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Adobe XD
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Adobe XD is Adobe's UI/UX design and prototyping application, but it is treated as maintenance-mode portfolio history rather than an actively developed strategic Adobe product. It is preserved under Legacy and Graphic Design where historical interface-design experience remains useful. Additional Resources:
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Bugzilla
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Bugzilla is an open-source bug tracking and issue management system used to track defects, enhancement requests, releases, workflow states, comments, assignments, and software-development issue history. Additional Resources:
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Salesforce Knowledge
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Salesforce Knowledge is Salesforce's knowledge-base capability for creating, categorizing, publishing, and surfacing articles across service, support, and self-service experiences.
It belongs in this master because it connects customer-support knowledge, article governance, analytics, and CRM workflows for agents, customers, and AI-assisted service experiences.
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OpenOffice
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OpenOffice.org (OOo), commonly known as OpenOffice, was an open-source office suite. It was an open-sourced version of the earlier StarOffice, acquired Sun Microsystems Sun open-sourced the software as a competitor to Microsoft Office. The project was closed by Oracle Corporation, the then-owner of Sun. Active successor projects include Apache OpenOffice, LibreOffice and NeoOffice.
OpenOffice.org's default file format was the OpenDocument Format (ODF), an ISO/IEC standard, which originated with OpenOffice.org. It could also read a wide variety of other file formats, with particular attention to those from Microsoft Office.
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Anthropic
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Anthropic is an AI company that develops Claude models, enterprise AI products, APIs, and agentic coding tools with an emphasis on helpful, reliable, and safety-focused AI systems.
Its products are used for conversational AI, enterprise knowledge work, software development, document analysis, and Generative AI workflows.
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Bash
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Bash is the GNU Bourne Again Shell and a common shell scripting language for Linux, Unix-like systems, automation scripts, command-line workflows, and systems administration tasks. Additional Resources:
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OpenText Content Management
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OpenText Content Management is an enterprise content-management platform for managing business content, compliance, workflows, records, and content lifecycle processes.
It represents major enterprise content management (ECM) capability because it connects content governance, metadata, workflow, security, retention, and enterprise application integrations.
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Zoom Phone
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Zoom Phone is Zoom's cloud phone and VoIP service for business calling, SMS, voicemail, call routing, call recording, and phone-system administration. It extends Zoom beyond meetings into enterprise calling and unified communications. Zoom Phone belongs under Collaboration, Conferencing & Communication Tools because it supports business voice communication and UCaaS workflows alongside Zoom Meetings and Zoom Team Chat. Additional Resources:
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Adobe Premiere Pro
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Adobe Premiere Pro is Adobe's non-linear video editing application for assembling, editing, color-correcting, captioning, and exporting professional video. It supports media production for training, communications, instructional content, and digital learning assets.
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MS Visio
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Microsoft Visio is Microsoft's diagramming application for process maps, flowcharts, network diagrams, organization charts, system diagrams, and visual documentation. Additional Resources:
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Amazon Connect
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Amazon Connect Customer is AWS's cloud contact-center service for customer communication, agent workflows, intelligent routing, omnichannel engagement, analytics, and customer-service operations. AWS documentation notes that the legacy Amazon Connect contact-center product is now referred to as Amazon Connect Customer while the legacy name is still used interchangeably.
Amazon Connect Customer belongs under CRM & Customer Engagement Platforms because it supports cloud contact-center and customer engagement workflows.
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SCORM Cloud
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SCORM Cloud is Rustici Software's hosted platform for testing, playing, sharing, and reporting on standards-based eLearning content.
It supports SCORM, AICC, xAPI, cmi5, and LTI workflows, making it useful for validating course packages before LMS deployment.
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FISMA
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FISMA establishes federal information-security program requirements and oversight expectations.
It influences federal system documentation, risk assessments, security plans, annual reporting, controls, incident response, and audit evidence.
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Adobe Connect
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Adobe Connect is Adobe's virtual classroom, webinar, and web-conferencing platform for live learning, meetings, and collaborative online sessions. It remains under Adobe while also fitting collaboration and technical training because it supports synchronous facilitation workflows.
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Articulate Engage
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Articulate Engage is the classic Studio interaction builder used to add media-rich learner interactions to PowerPoint-based eLearning. It is retained as Articulate vendor experience and cross-assigned to Legacy because its main portfolio value is historical course-authoring work.
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Paligo
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Paligo is a cloud CCMS for structured technical documentation, content reuse, versioning, translation workflows, and multi-channel publishing.
- Relevant to technical writing because it supports structured authoring, reusable components, review workflows, and enterprise documentation delivery.
- It should remain grouped with other DITA / XML / CCMS tools.
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MS Works
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Microsoft Works is a legacy software product or computing technology that remains relevant for historical systems, file conversion, or migration work.
Knowledge of it is useful for maintaining historical systems, understanding older file formats, or migrating legacy content and workflows.
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Adobe Media Encoder
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Adobe Media Encoder is Adobe's media transcoding and export application for preparing video and audio deliverables across formats, resolutions, and delivery channels. It supports Premiere Pro, After Effects, and production workflows that require reliable output management.
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EN 301 549
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EN 301 549 is the European ICT accessibility standard for public-sector procurement and digital accessibility.
It affects web, software, documents, hardware, services, and accessibility conformance documentation for European public-sector contexts.
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TeamViewer
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TeamViewer is a remote access and remote support platform for connecting to computers, assisting users, troubleshooting issues, and supporting distributed work environments. It supports screen sharing, remote control, file transfer, and managed remote-support workflows. TeamViewer belongs under Collaboration, Conferencing & Communication Tools as a remote support and remote access capability, distinct from meeting platforms and team messaging tools. Additional Resources:
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WPS Office
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WPS Office is a general office-productivity suite for documents, spreadsheets, presentations, and PDF-related workflows.
- It is not retained under Skill 18 because generic office-suite capability does not materially strengthen a focused technical-writing authoring-tool portfolio.
- Its better taxonomy home is Productivity & Collaboration Tools.
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FogBugz
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FogBugz is an issue and bug tracking platform for cases, defects, feature requests, project work, workflow history, and software team coordination.
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Google Meet
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Google Meet is Google Workspace's video meeting and conferencing service for secure business meetings, presentations, remote demonstrations, and live collaboration.
It supports virtual instructor-led training when trainers need browser-based sessions, screen sharing, recordings, attendance-oriented controls, polls, Q&A, captions, and integration with Google Workspace.
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Unix shell / C shell
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Unix shell / C shell represents Unix command-line shell scripting, including C shell-style environments, command automation, file processing, batch execution, and systems scripting workflows. Additional Resources:
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Claude
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Claude is Anthropic's AI assistant and model family for writing, analysis, coding assistance, document review, research, and complex reasoning workflows.
Claude is professionally relevant for prompt engineering, long-context analysis, knowledge work, drafting, review, and governed enterprise AI adoption.
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Adobe Lightroom
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Adobe Lightroom is Adobe's photo editing, organization, and batch-processing application for professional image workflows. It supports content-development and visual-design work where consistent photography, image correction, and media libraries matter. Additional Resources:
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Lucidchart
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Lucidchart is a cloud-based diagramming application for creating flowcharts, process maps, architecture diagrams, org charts, and technical visuals. It supports collaborative visual modeling by letting teams document systems and workflows in a shared browser-based workspace. Lucidchart belongs under Process, Workflow & Diagramming Tools because it is directly used for process mapping, flowcharting, and diagram-based communication. It also fits Productivity & Collaboration Tools as a shared enterprise diagramming workspace. Additional Resources:
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IBM FileNet Content Manager
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IBM FileNet Content Manager is an enterprise document-management and content-governance platform for managing business documents, repositories, workflows, records, and regulated content.
It is a strong ECM signal because it supports secure content repositories, lifecycle governance, cloud-native deployment, low-code content applications, and AI-assisted retrieval over enterprise documents.
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Adobe After Effects
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Adobe After Effects is Adobe's motion graphics, animation, and visual-effects application for compositing and animated media. It supports learning media, explainers, branded video, and graphic-design workflows that need movement or visual polish beyond basic video editing. Additional Resources:
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Genesys Cloud CX
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Genesys Cloud CX is a cloud customer experience and contact-center platform for omnichannel customer engagement, routing, workforce engagement, analytics, and service operations. It supports enterprise contact-center workflows across voice, digital channels, and customer-service teams. Genesys Cloud CX belongs under Enterprise Applications & ERP Systems because it is an enterprise operational platform for customer experience and contact-center operations. It also belongs under CRM & Customer Engagement Platforms because its primary business role is customer interaction management. Additional Resources:
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HCL Sametime
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HCL Sametime is an enterprise real-time communication platform for secure chat, meetings, audio, video, and related collaboration workflows. It continues the Sametime product lineage formerly associated with IBM.
HCL Sametime belongs under Collaboration, Conferencing & Communication Tools because it supports secure enterprise messaging and meetings. The former IBM Sametime record was normalized to the current HCL product name while retaining historical portfolio value.
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Rustici Engine
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Rustici Engine is an embeddable learning-standards engine for adding import, launch, tracking, and reporting support to learning platforms.
It is relevant for enterprise LMS/platform integrations that need reliable handling of SCORM, xAPI, cmi5, LTI, and AICC learning content.
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Microsoft Azure
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Microsoft Azure is Microsoft's public cloud platform for compute, storage, networking, identity, security, application hosting, data services, and enterprise cloud infrastructure. Additional Resources:
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PL/SQL
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PL/SQL is Oracle's procedural extension to SQL for database programming, stored procedures, functions, packages, triggers, and data-processing logic inside Oracle Database environments. Additional Resources:
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